Your peace of mind guarantee
Discover the assurance of our warranties at Dpower. Our warranties are more than just a piece of paper; they’re your peace of mind guarantee. We stand firmly behind the quality and reliability of our products/services, ensuring that you enjoy worry-free usage. With our comprehensive warranty coverage, you can trust that we’re here to support you every step of the way.
We follow our engine manufacturers’ guidelines for each brand.
FAQ
In case of suspected product defects, always contact your installer/dealer.
Start a warranty case
We at Dpower want to help you as efficiently as possible with your engine. We follow our engine manufacturers’ guidelines for each brand.
Fill in the application to start your warranty process. Please note that you need to fill in the entire form completely in order for us to begin handling your complaint.
It is essential that you are aware that unless there is a warranty repair, the applicant agrees to bear all costs related to the assignment that are not covered or approved by the engine manufacturer’s warranty terms.
Warranty registration and warranty terms
Always fill in the complaint form at the bottom of the page.
In order for the guarantee to apply, the following must be met:
- that the warranty registration card is filled in and sent to Dpower.
- that service has been performed by an authorized workshop within the correct time interval.
- that the dealer has approved the installation even if the engine was sold directly to the end customer.
- that it is not a handling error.
Read more about warranty terms for our various brands here.
Procedure for warranty and complaint cases
1. Register the warranty application
The installer / dealer registers their warranty application by filling in and submitting the complaint form at the bottom of the page.
2. Return of products
In the event that the product is to be returned to Dpower AB for investigation/inspection, the goods must always be marked with Diesel Power AB’s case number. Every return of products in complaint and warranty cases must be preceded by an agreement via email whereby the customer receives a case number from Dpower AB. Also, always enclose a printed copy of the fully completed complaint form or a copy of Dpower AB’s invoice or delivery note.
Return address:
Dpower AB
Kungsparksvägen 21
SE – 434 39 Kungsbacka, Sweden
(Any direct return to another address takes place in consultation with Dpower AB)
Turbocharge Your Engine
At our company, we're masters of engines. Our extensive knowledge allows us to provide top-notch technical support. And we don't do it alone - we work hand in hand with our service partners and distributors to ensure our customers get the best assistance possible.
Easily Accessible
Dpower has an extensive network of authorized dealers ready to help you with service and installations. We also have a dedicated workshop just for commercial application engines.
Swift deliveries
With a substantial inventory of products, we can promptly deliver engines and spare parts directly from our warehouse in Kungsbacka.
Need help?
Have a question about maintaining your equipment? Wondering about warranty coverage? Need assistance with repair options? Ann-Sofie is here to help! With her expertise and commitment to customer satisfaction, she’s your go-to contact for all things service-related.
Want to know more? Contact Ann-Sofie at Dpower.
Ann-Sofie Axelsson
Service Coordinator
ann-sofie@dpower.se
Tel. 46 (0)31-748 62 16
Mobile: 46 (0)705-68 57 23